Consultation Process

We recommend that you make an initial enquiry by contacting us. We will then make an appointment for a design consultation and cake tasting. 

A sketch of your design and a firm quote will follow. Our tasting session is free of charge and we offer you a selection cakes to sample. 

Each appointment is 45 min to 1hr - enough time to talk about your dream cake, help us with your final design and taste some of the samples we prepare for you. 

Feel free to bring your sketches, ideas & colour charts and we will be happy to discuss and draw your design.

There is no obligation to book at this point and you will be given plenty of time to consider your options.


Our Terms of Sale & Deposit:-


A deposit of £50 is required to reserve your creation. The deposit is non-refundable.
 

Final Balance:-


The final balance is due 30 days before the event date. If your cake is ordered less than 30 days before your event date, the total amount is due at the time of order.


Delivery & Set-up:-


Delivery and setup is required for all wedding cakes. Delivery is free within a 15 mile radius of Chesterfield. Additional mileage is calculated at £1.00/mile.


Hiring Items:-


We have cake stands, cupcake and cake-pop stands for hire. Items hired require a £50 security bond. Your security bond will be returned in full if items are returned undamaged. Deductions will be required to replace any damage or loss.
 

Need to change your mind:-


Any changes to your cake order will be accepted up to 30 days before the event date. After that date we cannot accept any changes.
 

Cancellation:-


In the event of cancellation, deposits will not be refunded. Zero refund will be given with less than 30 days notice. Cancellations must be in writing.


Right of Withdrawal:-


Changes to agreed circumstances or other factors may result in our withdrawal of services. Non co-operation, late payments or missed appointments are examples of contributing factors. Should The Fabulous Baker Girls initiate the withdrawal, all fees will be returned, excluding the deposit and a fair market value for services already provided.


Disclaimer:-


In the case of an emergency or an error in your delivery, please contact us so we can fix the issue immediately. If you are unhappy with your cake for any reason, please call us immediately. In the rare case that you are unhappy and would like a refund, you must call on the day of your event and arrange for your complete order to be returned. Without proof of the product that will not be used for your event, we will be unable to refund any portion of your payment.